Home > Customer Services Customer Services If you require any help or assistance the sections below should answer your questions. If you can't see what you are looking for please telephone us on freephone: 08000 32 54 54 where one of our helpful staff will assist you. CONTACTING US Freephone: 08000 32 54 54 8.30am to 5pm Monday to Friday (24 hour answerphone service)Freefax 08000 32 54 64Email: sales@brainwaves.netBy post:BRAINWAVES Brainwaves, Bodmin, Cornwall PL31 2RTHOW TO ORDER Ordering from us is simple and straightforward. Place your items in the basket using the 'Add to basket' button, then go to 'View basket' when you have finished shopping.Please note: for all purchases made online there is a minimum order value of £5 which includes FREE UK delivery.ONLINE PAYMENT Payment can be taken using credit and debit cards in our secure payment area. Goods will only be despatched once payment is cleared.PAYING BY INVOICE.Schools, Businesses and Organisations are welcome to pay by invoice. Simply use the 'Pay by Invoice' button after you check out. Before despatching any goods we may contact you for further informationVAT & DELIVERY Our prices include VAT, handling charges & carriage by First class post or ‘next day’ carriers. Please contact us before placing overseas orders as they may incur additional charges.DELIVERY CHARGES FREE Standard Service: Orders received by 4.00pm will be despatched by 1st class post the next working day. Speed Service (UK orders only) - Orders received by 2pm will be despatched by 1st class post the same working day. Cost £5.15 Royal Mail Special Delivery (UK orders only) - Orders received by 2pm will be despatched the same working day, guaranteed by Royal Mail to arrive the next working day. Some exceptions for outlying areas. Goods must be signed for on arrival. Cost £9.35 Please note for non-UK orders, we may need to add a small additional charge to cover extra postage costs.RETURNS & REFUNDS If you would like to return or exchange your purchase we are more than happy to do so. Please contact us by telephone on 08000 32 54 54 or email us at sales@brainwaves.net and we will promptly deal with your request.PRIVACY POLICY You can find out how we use and safeguard your data. Privacy PolicyCOMPANY INFORMATION Postal Address: BRAINWAVES Brainwaves, Bodmin, Cornwall PL31 2RT Brainwaves Rewards Ltd. Company Registration No. 06718863. Registered in England & Wales. Registered Office: North Quay House, Sutton Harbour, Plymouth PL4 0RA. VAT Reg. No. 501 3333 09 If you have any questions about ordering from us, please send us an email to:sales@brainwaves.net or call us on 08000 32 54 54
Home > Customer Services Customer Services If you require any help or assistance the sections below should answer your questions. If you can't see what you are looking for please telephone us on freephone: 08000 32 54 54 where one of our helpful staff will assist you. CONTACTING US Freephone: 08000 32 54 54 8.30am to 5pm Monday to Friday (24 hour answerphone service)Freefax 08000 32 54 64Email: sales@brainwaves.netBy post:BRAINWAVES Brainwaves, Bodmin, Cornwall PL31 2RTHOW TO ORDER Ordering from us is simple and straightforward. Place your items in the basket using the 'Add to basket' button, then go to 'View basket' when you have finished shopping.Please note: for all purchases made online there is a minimum order value of £5 which includes FREE UK delivery.ONLINE PAYMENT Payment can be taken using credit and debit cards in our secure payment area. Goods will only be despatched once payment is cleared.PAYING BY INVOICE.Schools, Businesses and Organisations are welcome to pay by invoice. Simply use the 'Pay by Invoice' button after you check out. Before despatching any goods we may contact you for further informationVAT & DELIVERY Our prices include VAT, handling charges & carriage by First class post or ‘next day’ carriers. Please contact us before placing overseas orders as they may incur additional charges.DELIVERY CHARGES FREE Standard Service: Orders received by 4.00pm will be despatched by 1st class post the next working day. Speed Service (UK orders only) - Orders received by 2pm will be despatched by 1st class post the same working day. Cost £5.15 Royal Mail Special Delivery (UK orders only) - Orders received by 2pm will be despatched the same working day, guaranteed by Royal Mail to arrive the next working day. Some exceptions for outlying areas. Goods must be signed for on arrival. Cost £9.35 Please note for non-UK orders, we may need to add a small additional charge to cover extra postage costs.RETURNS & REFUNDS If you would like to return or exchange your purchase we are more than happy to do so. Please contact us by telephone on 08000 32 54 54 or email us at sales@brainwaves.net and we will promptly deal with your request.PRIVACY POLICY You can find out how we use and safeguard your data. Privacy PolicyCOMPANY INFORMATION Postal Address: BRAINWAVES Brainwaves, Bodmin, Cornwall PL31 2RT Brainwaves Rewards Ltd. Company Registration No. 06718863. Registered in England & Wales. Registered Office: North Quay House, Sutton Harbour, Plymouth PL4 0RA. VAT Reg. No. 501 3333 09 If you have any questions about ordering from us, please send us an email to:sales@brainwaves.net or call us on 08000 32 54 54